New Opportunity : Director of Membership Care

Application Deadline – October 18, 2024.

The Canadian Association of Defence and Security Industries (CADSI) is seeking a high-performing Director of Membership Care to join our small and mighty team in downtown Ottawa. Click on the image below for more details:

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(Link: online.flippingbook.com/view/888573880/)
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Your Mission

The Director of Membership Care will lead the strategic engagement and development of CADSI's relationships with its membership, with a particular focus on small and medium enterprise (SME) members and potential members. This role requires an innovative and strategic leader to enhance the value propositions for member companies in the defence, security, and cyber sectors. Reporting to the Vice President of Business Development, the Director will drive initiatives to strengthen member satisfaction, engagement, and growth.

 

Responsibilities

Strategic Development and Implementation:

• Develop and implement a comprehensive strategic journey map for membership engagement.
• Create tailored growth strategies specifically designed for SMEs.
• Collaborate with CADSI partners to streamline processes and remove friction in member interactions.

Member Value Communication:

• Work closely with CADSI staff to clearly articulate and communicate the full value of CADSI membership to potential and existing members.
• Develop and manage a content strategy to ensure that all CADSI platforms are optimized for member engagement and utilization.

Relationship Building:

• Build and maintain strong, long-lasting relationships with SME members.
• Identify and engage potential SME members, driving membership growth.
• Oversee the creation and execution of SME-focused programs and services, ensuring alignment with CADSI’s strategic objective.

Member Engagement and Success:

• Drive SME member engagement and satisfaction by identifying and anticipating their needs, delivering customized solutions.
• Oversee the SME Committee operations, ensuring effective management and delivery of content.
• Implement a paced and tailored introduction process for new members to maximize their onboarding experience and utilization of CADSI offerings.

Digital Engagement and Data Management:

• Enhance member engagement with CADSI’s digital systems beyond event registration, promoting
• continuous interaction.
• Improve the accuracy and comprehensiveness of individual member data to personalize communications and enhance value delivery.
   

Qualifications

• University degree or college diploma in business, communications, or a related field.
• A minimum of 5 years of relevant work experience, preferably in leading and/or delivering a portfolio of value-added services for a corporate, member-based organization with a high percentage of corporate members that are small/medium businesses SME) (e.g. businesses under 250 employees).
• Proven skills in SME engagement, member relations, customer care/service, business development or small-business advocacy.
• Strong strategic thinking and business acumen, with a track record of developing and implementing successful engagement strategies.
• Excellent communication and stakeholder management skills, with the ability to articulate value propositions clearly.
• Proficiency in project management and budgeting.
• Ability to work collaboratively with internal and external stakeholders to achieve strategic objectives.
• General operational business and government relations knowledge in the defence, security, or cyber industries is an asset.
• Bilingualism in English and French is an asset.

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Key Competencies

• Innovative Leadership: Ability to think creatively and drive innovation in member engagement and satisfaction.
• Strategic Vision: Strong capability to develop and implement strategic plans that align with organizational objectives.
• Relationship Management: Expertise in building and maintaining strong, productive relationships with a diverse member base.
• Communication: Superior communication skills, both verbal and written, with an emphasis on clear, compelling messaging.
• Project Management: Proficiency in managing multiple projects, prioritizing tasks, and meeting deadlines within budget constraints.

 

​Compensation

$90,000-$100,000 CAD
 

Your Working Environment

You will work in a newly renovated, open-concept and climate-controlled office environment in downtown Ottawa. We have flexible hours that combine in-office and remote-based work, depending on our event production timetable and other projects. Your adjustable standing desk, ergonomic chair, and laptop are ready for you.

Overtime, particularly in producing CANSEC, and local travel may be required on occasion.

Regular team-building activities keep us energized and learning from each other away from the office.

CADSI is committed to building a diverse, equitable, inclusive, flexible, and accessible working environment. CADSI welcomes those who would contribute to the further diversification of staff, including, but not limited to, women, racialized persons, Indigenous peoples, persons with disabilities, and persons of any sexual orientation or gender identity.
 

How to Apply

Interested candidates are invited to submit their resume, along with a cover letter detailing their qualifications and experience, to [email protected] by October 18, 2024. Only applicants who are selected for an interview will be contacted.

About CADSI

CADSI is the national and international industry voice of more than 700 Canadian defence, security and cyber companies that produce world-class goods, services and technologies made across Canada and sought the world over. These industries contribute to the employment of more than 78,000 Canadians and generate $12 billion in annual revenues, over 50 percent of which come from exports. To learn more, visit www.defenceandsecurity.ca and follow us on Twitter at @CadsiCanada or on LinkedIn.